Price Quotes, Consultations & Service Duration

New guest requesting a color service are required to set up an appointment for a free 15 minute consultation prior to booking service.  In our experience giving a quote over the phone tends to be higher in range than the actual day of your appointment, it may eliminate unnecessary services.  This gives JoPaulo enough time for YOU without double booking or rushing.  This is an excellent time to have a skin allergy test if you have any sensitivities or trying a new color brand.  JoPaulo will discuss any questions you have regarding hair health and color, styles, techniques and ingredients.  

* We do not offer this info over the phone.

* An Approximate Price Range for an all over single process organic color (no hi-lights or low-lights) and not including cut and or blow dry:  $120 - $170.  Consultation still required.

By Appointment Only

All booking requests can be done by phone, text or emails.  JoPaulo does not do walk-ins for hair services and appointment requests.  We generally return our calls, emails and texts within a couple of hours or less during our operating days: Wednesday to Saturday.  MONDAY and TUESDAY requests may take a little longer as we operate away from the salon on those days.  It is advised to reserve your appointment(s) with JoPaulo at least 2 weeks in advance to avoid disappointment.  Optionally we can also put your name on our waiting list in case a cancellation occurs.

Arrival Time & Payment

Please do not arrive more than 5 minutes early for your appointment, we do not have additional waiting space at the salon.  If you are late by 10 minutes or more your services may be altered to fit the remaining time and you may still be responsible for the full amount of the services booked.  On some occasions we may have to cancel or reschedule your appointment. 

Our preferred payment method is credit/debit card (fee), checks or cash.  Please bring exact change if you plan to pay with cash. 

We look forward to meeting you!

Late Arrivals

While we ask that our clients try to arrive on time for their appointment, we understand that sometimes there is nothing you can do about being a few minutes late or more.  If you are late by 10 minutes or more your services may be altered to fit the remaining time and you may still be responsible for the full amount of the services booked.  On some occasions we may have to cancel or reschedule your next visit.

JoPaulo and Heather like to give generous one-on-one time with their services.  If you think you may be late for your appointment, please call and let us know 30 to 60 minutes beforehand.  JoPaulo very rarely runs late and if this happens we will notify you 30 to 60 minutes prior to your scheduled appointment.

No Shows & Cancellations

We understand that sometimes you may need to change your booking – we kindly request 48 hours notice.  No-shows and last minute cancellations enormously disadvantage both our business and other clients. Clients who no-show on numerous occasion will be required to pay in full before any appointments are booked.  We sincerely appreciate your understanding and we will continue to try to keep things fair for all of our clients. 

Cell Phones

Although we do not mind you using your cell phone, please do so responsibly and with respect to other clients and their stylists.  Keep in mind that talking or texting on the phone makes it difficult for a stylist to do their job effectively and may result in an uneven cut or color.  This can impact your service and corrections needed may not be possible if your service time is over. 

Product Recommendations

If you have spent money and time to get that beautiful hair color, using the right shampoo and conditioner will extend the life of that hair color and help you achieve similar styling results.  It truly does make a difference and may reduce frequent visits to the salon.  If it’s not in your budget to take home all of what JoPaulo recommends, ask which ones are the most important, then add to your collection with each visit. Note: Ask us about our product guarantee and how you can save using our product refill option.

7 Day Service Guarantee 

We understand sometimes we see things differently, therefore we have a 7 days guarantee policy (pending management approval).  If you are unsure about your color or hair cut, please contact us as soon as possible within this time period so JoPaulo can take care of your concerns at no cost to you.  We have a no refund policy on services completed and after the 7 day guarantee time period  a change of mind may be charged up to full price.

Hair Color Tip:  During your service, JoPaulo will likely recommend hair care products that will protect your color and maintain the health of your hair. If you have spent money and time to get that beautiful hair color, using the right shampoo and conditioner will extend the life of that hair.

No Tips Required

For JoPaulo clients only - Although appreciated JoPaulo does not expect tips.  If you feel the need to JoPaulo would rather you purchase the recommended retail product/s to insure you look and feel your very best in between visits.  And the greatest compliment you can give JoPaulo is a referral of a friend or family member.

Rewards Program

If you love your hair, let your friends and family know to mention your name when they book an appointment, and you’ll receive $20 off your next visit.