Shipping Policy

Effective date: April 09, 2020

Please Note: Currently we do not ship internationally. USA orders only. This will change soon.

This website is operated by JoPaulo, Inc. Throughout the site, the terms “we”, “us” and “our” refer to JoPaulo. JoPaulo, Inc. offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated within our legal policy statements located within the footer of JoPaulo Website.

Products purchased on https://www.jopaulo.com will be shipped after payment processing has been completed and times may vary order to order. At JoPaulo, Inc. we do our very best to process all orders the moment they are received to expedite product delivery. Please note, customers will assume all responsibility for shipping costs unless otherwise noted. 

Once your product has been shipped we will send you the tracking code to your email associated with your online purchase.  

Click Here to track your order through USPS.

Order Not Received

If your order status (click here) shows “Delivered” and you did not receive the item, please do not attempt to make a return or exchange.

Instead, you may follow up with the carrier listed on your order status page. JoPaulo, Inc.  is not responsible for lost or stolen packages.

Click Here to follow up with the USPS.

Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please also refer to our detailed Returns & Refund Policy located within the footer of JoPaulo Website before proceeding with your returns.

 To return your product, you should mail it to: Jopaulo, Inc. located at: Jopaulo, Inc. 2611 E Thompson Blvd Ste 106 Ventura, California 93003, USA