General Policy
&
SALON ETIQUETTE

Salon Policy

By making an appointment with us you accept our Policy

ALL CLIENTS – Please read our 48 Hour Cancellation Policy 

Scheduling An Appointment

All booking requests are reviewed before they are confirmed to ensure that the correct amount of time has been allocated in our schedule and that we have a clear understanding of what you are wanting.  For this reason you may receive a call from our salon management to confirm your booking request.  If you do not receive a call back within 24 hours please refer to our operating days and hours.  We always return our calls, emails and texts in a timely manner.

We advise you to reserve your appointment(s) with JoPaulo at least 1 to 2 weeks in advance to avoid disappointment.  Optionally, we can also put your name on our waiting list or in case a cancellation occurs.

New Clients

A $50 deposit may be required for any service over 45 minutes (typically a cut and blow dry).  Your deposit will be held for your next booking.  New clients may be required to also book for a free 20 minute (or less) consultation prior to making your appointment. 

It has been our experience that giving a price quote over the phone is commonly higher in comparison than the actual day of the service.  Consultations have shown to eliminate certain services not needed and or shorter times due to hair texture, health and many other contributing factors.

If you are a client requesting a color correction, whether you applied your own hair dye or at another salon, it is required to set up an appointment for a free consultation prior to booking a color correction service.  This is also a good time to have a skin allergy test if you have sensitive skin.

48 Hour Cancellation Policy

 We understand that sometimes you may need to change your booking – we kindly request 48 hours notice so that we can offer that time slot to another client.  No-shows and last minute cancellations enormously disadvantage both our business and other clients.  Clients on our wait list can not book those time slots with us and miss out.  We cannot accept messages left on Sundays or public holidays as sufficient notice, as we will not have enough time to try to re-book your time slot.

A credit card may be required as a deposit when making an appointment for services that total $150 or more.  We reserve the right to charge a portion of the service if the appointment is cancelled with less than 48 hour notice or a no-show.  

Clients who have missed multiple appointments, including those that booked for services less than $150, may be asked to secure future appointments with a credit card. 

Your deposit will be held for your next booking, or refunded.  However, if you don’t provide us with 48 hours notice or you fail to turn up for your appointment, your deposit will be forfeited.  Clients who no show on more than one occasion will be required to pay in full before any appointments are booked.

For clients who do not wish to place a credit card on their file, there is the option to come into the salon and pay a 50% deposit on the appointments you wish to book. 

We sincerely appreciate your understanding and we will continue to try to keep things fair for all of our guests.

Late Arrivals

While we ask that our clients aim to arrive at the salon on time for their appointment, we understand that sometimes there is nothing you can do about being a few minutes late.  JoPaulo and Heather like to give generous time with their services and consultations.

 We want arriving to the salon to be a relaxing experience.  If you think you may be late for your appointment, please call the salon and let us know.  We will call any late clients 10 minutes into their scheduled start time, but if we have not been able to contact you your appointment time may be reopened and or given away.  

When its JoPaulo running a few minutes behind, we ask that you are equally understanding. JoPaulo very rarely runs late, if this happens we will notify you 30 minutes to 60 minutes beforehand.

If you show up late 20 minutes or more for your appointment your services may be altered to fit the remaining time.  If this happens, you will still be responsible for the full amount of the services booked.  On some occasions to not disrupt our next client’s booked appointment we may have to cancel or reschedule your next visit. 

Service Guarantee

Hair Services :  We understand sometimes we see things differently, therefore we have a 7 days guarantee policy (pending management approval), we would much rather you come in to have it changed then to never show back up again.  If you are unsure about your color or hair cut, please contact as soon as possible within this time period.  After this policy period has expired a new quote may apply.  We have a no refund policy on services completed at our salon and a change of mind will be charged at full price. 

Hair Color :  During your service, JoPaulo will likely recommend hair care products that will protect your color and maintain the health of your hair.  If you have spent money and time to get that beautiful hair color, using the right shampoo and conditioner will extend the life of that hair color and also help you achieve similar styling results.  It truly does make a difference, and for many of JoPaulo’s clients, it greatly prolongs  the frequency of their color visits to the salon.

Price Increases

Be supportive when your stylist or skin care specialist has a price increase.  They are often challenged by clients when they raise their prices, even years after their last increase.  Any individual working the same job for many years without a single raise would understand.  Your stylist deserves an increase every now and then too.  Show them your support by congratulating them.  If you cannot afford their new prices, ask them to recommend you to someone they respect that is in your budget.

Note on service costs:  Asking in advance for pricing prior to your hair service/appointment will allow you to save up in between visits, rather than being surprised.  Sometimes an initial change in hair cut or color can cost more than the maintenance and upkeep.  Be sure to get this information in person or through email  before committing to having it done so its not uncomfortable for either of you. 

All stylist at JoPaulo salon are contract stylist, so prices do differ for every individual stylist.  Contact your stylist personally for their details and policies.

No Gratuity Policy

For JoPaulo clients.

Although appreciated JoPaulo does not expect tips.  If you feel the need to JoPaulo would rather you purchase the recommended retail product regimen to insure you look and feel your very best in between visits, and the greatest compliment you can give him is the referral of a friend or family member.

Bang Trims

If your bangs needs a refresh between appointments, JoPaulo is happy to offer a courtesy bang trim within eight weeks of your previous appointment at no charge to you.  This is usually a five minute service and does not require you to pre-book weeks in advance.

This courtesy service is only available to our clients.

Salon Etiquette

A visit to the hair salon should always be an enjoyable experience, both for you and your stylist.  Most our clients and guests prefer a tranquil and relaxed experience which they especially enjoy whilst having their hair washed or skin care service performed.

Cell Phones & Chatter

This is an optimal time to unplug, relax, and enjoy the experience of being taken care of.  Although we do not mind you using your cell phone, please do so responsibly and with respect to our clients and their stylists.  

We are a small salon, and although our space is not cramped, be aware of the noise level and mood of the salon. Those around you may be able to hear your personal conversation, gossip and anything extremely personal.  It is advisable to use earphones when possible, or lower the volume of your phone and voice.  If you are unable to do this we have a sitting area outside where you may use your phone.

 Keep in mind that talking or texting on the phone makes it difficult for your stylist to do their job, and at times may be considered disrespectful.  If your head is tilted toward the screen or your hand to your ear, don’t expect to have an even cut or color.  

Corrections may not be possible, especially if your service time is over. Waiting for your color or perm to process is an ideal time to use your phone.

Children

Your children are lovely, but bringing them with you to your hair appointment may not be a good idea.  Children get bored, especially if you are receiving a service that is longer than 45 minutes.  Keep them home, and give yourself the gift of enjoying some alone time. 

Many of our clients arrange for their children to be with their nanny or sitter so that they can relax and enjoy a relaxing and peaceful experience.  If you have brought your child with you they will likely be a disturbance to the other clients and stylists.  If you are unable to find a sitter please have your child accompanied by an adult where they are more than welcome to wait in our reception area till your service is over. 

Please be respectful of other’s service time.

Pets

While we wish we didn’t have to discriminate against the better species, it is against health standards to have pets in our salon where services are being held. 

We also have to respect our clients who may not be as comfortable around animals as we are.  If you bring your pet to your service, you will have to leave them outside or take them home before you can have your services completed.  If this results in you having to miss or cancel your appointment policy fees may be applied – depending on your stylist’s policies.

Service animals are an exception

Product Recommendation

If you have spent money and time to get that beautiful hair color, using the right shampoo and conditioner will extend the life of that hair color and help you achieve similar styling results.  It truly does make a difference and may reduce frequent visits to the salon. 

If it’s not in your budget to take home all of what your stylist recommends, ask which ones are the most important, then add to your collection with each visit.  Also, buy your products from your stylist and support your local small business by purchasing from your stylist directly. 

Note: Ask us about our product guarantee and how you can save using our refill option.  Help save our planet, save money, and go green by participating in our product refill program.

Trust Your Stylist

Bring an image of your favorite hairdo to your appointment.  Showing an image of your ideal hair is much easier for your stylist to get a clearer picture of what you are after.  A client questioning their stylist’s method and every step of their cut, or product choice may lead to misunderstanding and annoyance from both the client and their stylist. 

Remember you are most likely not the first head of hair your stylist has cut, colored, or styled.  They have had plenty of experience and training perfecting their skills, so just sit back, relax, and enjoy your service.