We Look Forward To Hearing From You!
For more information or advice on our services and products please fill out the form below. If you are booking for a color service and you are a new guest to JoPaulo Salon, a free consultation is required prior to booking an appointment. Please read our Salon Policy below for more info.
by making an appointment with us you accept our policy
Salon Policy & Etiquette
New guests to jopaulo
It has been our experience that giving a price quote over the phone is commonly higher in comparison than the actual day of the service. Consultations have shown to eliminate certain services not needed and or shorter times due to hair texture, health and many other contributing factors.
If you are a client requesting a color correction, whether you applied your own hair dye or at another salon, it is required to set up an appointment for a free consultation prior to booking a color correction service. This is also a good time to have a skin allergy test if you have sensitive skin.
A $50 deposit may be required for any service over 45 minutes (typically a cut and blow dry). Your deposit will be held for your next booking. New clients may be required to also book for a free 20 minute (or less) consultation prior to making your appointment.
Scheduling An Appointment
By appointment only. All booking requests are reviewed before they are confirmed to ensure that the correct amount of time has been allocated in our schedule and that we have a clear understanding of what you are wanting. For this reason you may receive a call from our salon management to confirm your booking request.
If you do not receive a call back within 24 hours please refer to our operating days. We always return our calls, emails and texts in a timely manner. We advise you to reserve your appointment(s) with JoPaulo at least 2 weeks in advance to avoid disappointment. Optionally, we can also put your name on our waiting list or in case a cancellation occurs.
If your bangs need a trim between appointments, JoPaulo is happy to offer a courtesy bang trim within eight weeks of your previous appointment. Bang trims cannot be scheduled using the online booking service. Call or text directly.
While we ask that our clients aim to arrive at the salon on time for their appointment, we understand that sometimes there is nothing you can do about being a few minutes late. JoPaulo and Heather like to give generous time with their services and consultations.
We want arriving to the salon to be a relaxing experience. If you think you may be late for your appointment, please call the salon and let us know. We may call any late clients 10 minutes into their scheduled start time, but if we have not been able to contact you your appointment time may be reopened and or given away.
When its JoPaulo running a few minutes behind, we ask that you are equally understanding. JoPaulo very rarely runs late, if this happens we will notify you 30 minutes to 60 minutes beforehand.
If you show up late by 20 minutes or more for your appointment your services may be altered to fit the remaining time. If this happens, you will still be responsible for the full amount of the services booked. On some occasions to not disrupt our next client’s booked appointment we may have to cancel or reschedule your next visit.
No Shows & Cancellations
We understand that sometimes you may need to change your booking – we kindly request 48 hours notice so that we can offer that time slot to another client. No-shows and last minute cancellations enormously disadvantage both our business and other clients. This means that clients on our wait list cannot book those time slots with us and miss out.
We dedicate the time specifically to look after you, and we ask that you respect this. We cannot accept messages left on Sundays or public holidays as sufficient notice. A credit card may be required as a deposit when making an appointment for services that total $150 or more.
We reserve the right to charge a portion of the service if the appointment is cancelled with less than 48 hour notice or a no-show.
Clients who have missed multiple appointments, including those that booked for services less than $150, may be asked to secure future appointments with a credit card. This deposit will be held for your next booking, or refunded. However, if you don’t provide us with 48 hours notice or you fail to turn up for your appointment, your deposit will be forfeited.
Clients who no-show on more than one occasion will be required to pay in full before any appointments are booked.
For clients who do not wish to place a credit card on their file, there is the option to come into the salon and pay a 50% deposit on the appointments you wish to book.
We sincerely appreciate your understanding and we will continue to try to keep things fair for all of our guests.
Gorgeous hair takes time – sometimes that will require you being in the salon for periods of 3-4 hours. If you have another appointment or commitment to attend after your hair, please let a staff member know upon booking.
JoPaulo will do his best to accommodate your schedule without compromising the quality of his work.
If you have spent money and time to get that beautiful hair color, using the right shampoo and conditioner will extend the life of that hair color and help you achieve similar styling results. It truly does make a difference and may reduce frequent visits to the salon.
If it’s not in your budget to take home all of what JoPaulo recommends, ask which ones are the most important, then add to your collection with each visit.
Note: Ask us about our product guarantee and how you can save using our refill option. Help save our planet, save money, and go green by participating in our product refill program.
Although we do not mind you using your cell phone, please do so responsibly and with respect to our clients and their stylists.
We are a small salon, and although our space is not cramped, be aware of the noise level and mood of the salon. It is advisable to use earphones when possible, or lower the volume of your phone and voice. If you are unable to do this we have a sitting area outside where you may use your phone.
Keep in mind that talking or texting on the phone makes it difficult for your stylist to do their job. If your head is tilted toward the screen or your hand to your ear, don’t expect to have an even cut or color.
Corrections may not be possible, especially if your service time is over. Waiting for your color or perm to process is an ideal time to use your phone.
Trust Your Stylist
Bring an image of your favorite hairdo to your appointment. Showing an image of your ideal hair is much easier for your stylist to get a clearer picture of what you are after. A client questioning their stylist’s method and every step of their cut, or product choice may lead to misunderstanding and annoyance from both the client and their stylist. So just sit back, relax, and enjoy your service.
No Gratuity required
For JoPaulo clients only.
Although appreciated JoPaulo does not expect tips. If you feel the need to JoPaulo would rather you purchase the recommended retail product regimen to insure you look and feel your very best in between visits, and the greatest compliment you can give him is the referral of a friend or family member.
If you love your hair, let your friends and family know to mention your name when they book an appointment, and you’ll receive $20 off your next visit.
Hair Services : We understand sometimes we see things differently, therefore we have a 7 days guarantee policy (pending management approval), we would much rather you come in to have it changed then to never show back up again. If you are unsure about your color or hair cut, please contact as soon as possible within this time period. After this policy period has expired a new quote may apply. We have a no refund policy on services completed at our salon and a change of mind will be charged at full price.
Hair Color : During your service, JoPaulo will likely recommend hair care products that will protect your color and maintain the health of your hair. If you have spent money and time to get that beautiful hair color, using the right shampoo and conditioner will extend the life of that hair color and also help you achieve similar styling results. It truly does make a difference, and for many of JoPaulo’s clients, it greatly prolongs the frequency of their color visits to the salon.
Please note as of July 2021 a small price increase goes into effect. This increase is necessary in order to keep up with inflation and increase of overheads. We greatly appreciate your business and hope you understand our need to implement this policy.